Sunday, October 12, 2014

AT&T Customer Service Still Lives On 17th Street

It’s not just price that is killing the brick and mortar way to shop
After a day of waiting in lines for lousy service you want to flee to the sofa and flop
Too many salespersons at or near minimum wage
Dealing with customer veneers of smiles only hiding rage
If a teenager or young adult, the mall is the new Mecca that summons them all
To gather around the fountains and store windows and text, not talk, until the batteries stall
For those born before the Vietnam War’s end
Too many crowds, too much rudeness, too much incompetence to vend
The internet is a shoppers’ refuge of tranquility of the measured keystroke
Only issue is the shipping and handling dragon that can make you broke
Customer service in the brick and mortar has long since been in demise
That’s why a visit to an AT&T store this afternoon was such a pleasant surprise
A new iPhone replacing a Blackberry on its last legs was subject to this curse
Almost like the stories of the roach motel but here in cruel reverse
The orally dictated emails could go out with hyper speed
But the return to sender they would not heed
After hours and a few days of frustration dealing with tech support voices and meeting only delay
Once more into the breach, to the store to see if the inbox emails would finally obey
It may have been the luck of the poet but I was met by Julissa M in her Blue AT&T shirt
With her iPad at the ready she stepped into heal this technology hurt
A few clicks here, a few clicks there and a smart visit to the website of my ISP
Blessed by young eyesight she then went on a problem solving spree.
Within less than 30 minutes from the time of walking through the door
Problem solved with a smile, who could ask for anything more?
No longer surrounded by an email blocking moat
Ready once again to bask in the kudos of my holidays, factoids and quote
Lucky to deal with an associate who in customer service believes and deserves all praise
If her boss hits this  poet’s blog to read this as he should, she deserves a raise!  
© October 12, 2014 Michael P. Ridley aka the Alaskanpoet

Alaskanpoet for Hire, Poems to Admire

Poet Extraordinaire Beyond Compare

Rhymes on the Memorable Times

The Perfect Gift, All Spirits to Receive the Perfect Lift      

No comments:

Post a Comment