It’s not
just price that is killing the brick and mortar way to shop
After a day
of waiting in lines for lousy service you want to flee to the sofa and flop
Too many
salespersons at or near minimum wage
Dealing with
customer veneers of smiles only hiding rage
If a teenager
or young adult, the mall is the new Mecca that summons them all
To gather
around the fountains and store windows and text, not talk, until the batteries
stall
For those
born before the Vietnam War’s end
Too many
crowds, too much rudeness, too much incompetence to vend
The internet
is a shoppers’ refuge of tranquility of the measured keystroke
Only issue
is the shipping and handling dragon that can make you broke
Customer
service in the brick and mortar has long since been in demise
That’s why a
visit to an AT&T store this afternoon was such a pleasant surprise
A new iPhone
replacing a Blackberry on its last legs was subject to this curse
Almost like
the stories of the roach motel but here in cruel reverse
The orally
dictated emails could go out with hyper speed
But the
return to sender they would not heed
After hours
and a few days of frustration dealing with tech support voices and meeting only
delay
Once more
into the breach, to the store to see if the inbox emails would finally obey
It may have
been the luck of the poet but I was met by Julissa M in her Blue AT&T shirt
With her
iPad at the ready she stepped into heal this technology hurt
A few clicks
here, a few clicks there and a smart visit to the website of my ISP
Blessed by
young eyesight she then went on a problem solving spree.
Within less
than 30 minutes from the time of walking through the door
Problem
solved with a smile, who could ask for anything more?
No longer
surrounded by an email blocking moat
Ready once
again to bask in the kudos of my holidays, factoids and quote
Lucky to deal
with an associate who in customer service believes and deserves all praise
If her boss
hits this poet’s blog to read this as he
should, she deserves a raise!
© October 12,
2014 Michael P. Ridley aka the Alaskanpoet
Alaskanpoet
for Hire, Poems to Admire
Poet
Extraordinaire Beyond Compare
Rhymes on
the Memorable Times
The Perfect
Gift, All Spirits to Receive the Perfect Lift
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